FAQ

We celebrate all curves with our inclusive size range from UK 8-28. Our plus-size collection (highlighted in our menu) receives special attention to ensure flattering fits that make you feel as beautiful as you are.

Each product page includes detailed size charts. For personalized advice, our team knows our plus-size range intimately – email us at [email protected] with your measurements and style preferences for tailored recommendations.

Our ruched dresses and signature mesh-sleeve tops are designed with movement in mind, incorporating stretch fabrics where appropriate. Product descriptions specify fabric content so you can choose pieces that move with you.

We process all orders within 1-2 business days (excluding weekends/holidays). Delivery times then depend on your chosen option:
– Standard Shipping (£12.95): 10-15 days via DHL/FedEx
– Free Standard Shipping (orders over £50): 15-25 days via EMS

We ship worldwide from our Derby headquarters, except some remote areas in Asia and other locations. The checkout process will automatically confirm if we can deliver to your address. All international packages include clear customs documentation.

For most destinations, you’ll see duty/tax estimates at checkout. These are calculated based on your location’s import regulations. Our packaging is discreet but always declares the accurate value required by law.

We offer 15-day returns from receipt date. Items must be unworn, with tags attached, and in original packaging. We want you to love every piece as much as we do, so if something isn’t your perfect fit, we’ll make it right.

Contact our team at [email protected] for hassle-free size swaps. As specialists in plus-size fashion, we’ll help find your ideal fit from our UK 8-28 range.

Customers are responsible for return shipping costs unless the item is faulty. We recommend using a trackable service as we can’t process returns until they reach our Derby location.

We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout. Your financial security is important to us – all payments are processed through encrypted systems.

Common reasons include: insufficient funds, incorrect CVV, or your bank’s security measures. Try again or use an alternative payment method. For persistent issues, contact your card issuer before reaching out to our team.

For your security, we never store full credit card details. When you choose to save payment information for future purchases, this is encrypted and managed by our PCI-compliant payment processors.