Term and Conditions

Welcome to Mesh Sleeve Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our curve-celebrating fashion. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Our Shop & You

1.1 About Mesh Sleeve Shop

We are a UK-based fashion retailer specialising in inclusive sizing (UK 8-28), celebrating all body types with our thoughtfully designed garments including dresses, jeans, plus sizes, skirts, tops, and trousers & shorts.

1.2 Eligibility

To place orders, you must:

• Be at least 18 years old or have parental consent
• Have legal capacity to enter into contracts
• Reside in a country we ship to (excluding certain Asian countries and remote areas)

2. Products & Services

2.1 Product Descriptions

We take care to accurately describe our garments, including:

• Size ranges (UK 8-28)
• Fabric composition
• Care instructions
• Special notes about fit

Colours may vary slightly due to screen settings. If you need sizing advice, our Derby team offers personalised recommendations at [email protected].

2.2 Availability

All items are subject to availability. We reserve the right to:

• Limit quantities
• Discontinue products
• Correct pricing errors (even after order confirmation)

3. Ordering & Payment

3.1 Placing Orders

Your order constitutes an offer to purchase. We accept:

• Visa
• MasterCard
• JCB
• PayPal

You’ll receive an order confirmation email once payment is processed.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. Shipping costs are:

• Standard: £12.95 via DHL/FedEx
• Free for orders over £50 via EMS

3.3 Order Processing

We typically process orders within 1-2 business days (excluding weekends/holidays). Processing times may extend during peak seasons.

4. Shipping & Delivery

4.1 Delivery Times

After processing:

• Standard: 10-15 business days
• Free shipping: 15-25 business days

You’ll receive tracking information once shipped. Delays may occur due to customs or carrier issues.

4.2 International Orders

Customers are responsible for:

• Any customs duties/taxes
• Complying with local import laws

5. Returns & Exchanges

5.1 Our Policy

We offer 15-day returns from delivery date when:

• Items are unworn with original tags
• Original packaging is included if possible
• A completed returns form is enclosed

Exceptions: Final sale items (marked clearly) and personalised/altered garments.

5.2 Return Process

1. Email [email protected] within 15 days
2. Package items securely with returns form
3. Ship to: Mesh Sleeve Shop Returns, 13 Copecastle Square, Derby, GB DE1R 5XD

UK customers enjoy free returns; international customers pay return shipping.

5.3 Refunds/Exchanges

Processed within 3-5 business days of receipt:

• Refunds: Issued to original payment method within 5-10 business days
• Exchanges: Shipped via original method with priority processing

6. User Responsibilities

6.1 Account Security

If you create an account, you must:

• Keep login details confidential
• Notify us immediately of any unauthorised use

6.2 Prohibited Conduct

You agree not to:

• Use our site fraudulently
• Attempt to gain unauthorised access to our systems
• Use automated tools to extract data
• Post harmful or offensive content

7. Intellectual Property

All content on meshsleeveshop.com (logos, text, images, designs) belongs to Mesh Sleeve Shop or our licensors. You may:

• View/store pages for personal use
• Share links to our products via social media

You may not:

• Reproduce content without permission
• Use our branding commercially
• Create derivative works from our designs

8. Liability & Disputes

8.1 Our Liability

Mesh Sleeve Shop is not liable for:

• Indirect/consequential losses
• Events beyond our reasonable control
• Incorrect care of garments after purchase

Our total liability is limited to the order value.

8.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

9. Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance. We’ll notify you of significant changes via email or site notices.

10. Contact Us

For questions about these terms:

Email: [email protected]
Postal: 13 Copecastle Square, Derby, GB DE1R 5XD